> ## Documentation Index
> Fetch the complete documentation index at: https://docs.commvoice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Calls

> Learn how to access and review the details of individual calls in the CommVoice platform.

## The Call Log

The Call Log is your central hub for viewing the details of every call made by your AI agents. From here, you can access recordings, transcripts, and a wealth of other information about each conversation.

### Accessing the Call Log

You can access the Call Log from the main navigation menu in the CommVoice dashboard. The log displays a list of all your recent calls, with the most recent calls appearing at the top.

### Information at a Glance

For each call in the log, you can see the following information at a glance:

* **Date and Time:** The date and time the call was made.
* **Customer Information:** The name and phone number of the person who was called.
* **AI Agent:** The name of the AI agent that handled the call.
* **Duration:** The length of the call.
* **Outcome:** The outcome of the call, as determined by the AI.

## Reviewing Call Details

To view the full details of a call, simply click on it in the Call Log. This will take you to the Call Details page, where you can find:

* **Call Recording:**  Listen to a full audio recording of the conversation.
* **Transcript:**  Read a full text transcript of the call, with each speaker's dialogue clearly marked.
* **Sentiment Analysis:**  See a breakdown of the customer's sentiment throughout the call.
* **Key Topics:**  Identify the main topics that were discussed during the conversation.

By reviewing the details of individual calls, you can gain a deeper understanding of your customers' needs and preferences, identify areas where your scripts or AI agents could be improved, and ensure that your campaigns are delivering a high-quality customer experience.